2007 February

Update 2 (9:56pm): The MSN bot is still unable to connect to MSN’s servers. We’re investigating and will get the MSN bot back online as soon as possible. Update: As of 7:50pm PST, the servers are back online. ServerBeach attributes the problem to a faulty switch in their San Antonio facility. ServerBeach is a dedicated hosting […]

Joel Spolsky has some great tips on providing customer service. I’d like to add one more. Customer service is the job of everyone in the company. That includes the CEO, the sales guys, and the developers. Everyone should have some contact with the customer, because that’s how you learn. Some of Feed Crier’s best features have come […]

Feed Crier now supports real-time alerting to MSN Messenger addresses. Whether you use the MSN client or Windows Live Messenger, whether your signin ID is yourname@hotmail.com or yourmail@yourdomain.com, Feed Crier can now deliver alerts to your desktop. Feel free to try out MSN support by using the signup form or by sending the word “help” in […]

Feed Crier can now deliver alerts to any Jabber server, including Google Talk and many corporate instant messaging platforms. Jabber support has been in beta for several weeks. Thanks so much to the valuable feedback that our beta testers have given over this time period. The new support was soft launched on Monday, but we’ve withheld making […]

Simon Willison argues in favor of clear URLs and ensuring that each piece of content on your server has only one URL. Even if the content at two different URLs is identical, machines see them as two separate resources and will treat them as such. This means that caches frequently store two copies of the […]